Frequently Asked Questions

Everything you need to know about shopping with Lily and Me.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start your request.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Lily and Me garments?

To ensure longevity, we recommend following the care label instructions on each piece. Most of our delicate fabrics prefer a cold hand wash and being laid flat to dry.